Frequently Asked Questions

In case of a one-sided accident, a police or gendarmerie report must be kept. You must report this report in your file to the carrier you rented. If you purchased an additional insurance package during your rental, simply fill out a report and show photos of the accident.

You can perform car rental services with a driver's license of at least 1 year. You can benefit from the rental service with your driver's license, ID or passport.

In such a case, if you contact the company from which you rented a car, the delivery company's staff will respond. If you return the rental car before the rental period, the provider's cancellation and return conditions will apply. Car rental companies may cover the cost of unused days, depending on the carrier. If you wish to extend the rental period, please pay an additional fee according to the car rental price list determined by the supplier.

First of all, you need a credit card in your name to make a reservation. You must have the appropriate driver's age and license period for the car category you have chosen. You must have your driver's license, identity card or passport with you when you pick up your car.

Findeks Report; It is a report that shows total information about loans, credit cards, overdraft accounts and bank payments. The elements that make up Findeks scores are determined by this report.

If you rent a car, Findex Note requirements constitute a guarantee against the company providing the car rental service. Findeks' scoring may vary depending on the rented vehicle segment.